Privacy Policy

Connected Research and Consulting, LLC Privacy Notice and Terms of Use

 

At Connected Research and Consulting, we place utmost importance on maintaining a culture of privacy for all who participate in our research studies. We promise to respect and protect your information and welcome an open dialogue regarding any questions you may have. Please call our toll-free number at 844-401-4400 or email us at privacy@connectedrc.com for any requests.

 

  • What information do we collect from you?
    • If you join our panel and/or participate in research with us, we may directly ask study participants (herein after referred to as “respondents”) for information such as:
      • Full Name
      • Email Address
      • Phone Number(s)
      • Fax Number
      • Home Address
      • Work Address
      • Professional Licensure
      • Medical Diagnoses
    • By accessing our website or utilizing our survey platform, we may passively collect information such as
      • IP Address
      • Geolocation
      • Browser/Device Data
      • Google Analytics to analyze web traffic including frequency of website visits and duration of visits
    • Every project is different regarding the criteria and information we may require to be considered for participation. Respondents are taken through a screening process during each study, where specific questions will be asked. Respondents may opt out at any point during the screening process and request that any information collected up to that point be deleted.
  • Purpose and legal basis for processing your personal data
    • We process personal data on the basis of our legitimate interest (i.e, we have a valid business reason)
    • The data collected above is used to contact respondents for relevant market research studies.
    • The data collected above is used to pay respondents for their participation in market research studies.
    • We collect information to ensure respondents meet study criteria set forth by the research sponsor. Every research project is different and requires respondents to meet specific professional or personal criteria.
    • In some cases, we may collect information to protect the accuracy and integrity of our data. We do our best to be sure that respondents are who they say they are and have the correct qualifications to participate in a study.
  • Who might we share your information with?
    • We never share any personally identifying information (herein after referred to as “PII”) with clients or research sponsors. All study results are presented to clients and/or research sponsors in aggregate form only.
      • PII refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual.
    • We will never share your information for sales purposes.
    • In order to fulfill our business duties to our respondents, our clients, and research sponsors, outside contracted parties may receive information limited to perform the function they are contracted for. Please note that these companies are outside entities with their own Privacy Policy. To see the specifics of their Privacy Policy and how they process data, we suggest viewing privacy policies on their websites directly.

These include:

  • Your IT Company (to perform routine security and maintenance on our virtual environment and servers, as well as troubleshoot issues)
  • Qualtrics (our online survey platform)
  • Regions Bank (our banking institution)
  • Deluxe Echecks (our online checking company used to pay respondents for their participation)
  • Zoho (our online HIPAA and GDPR compliant CRM tool used to store our respondent panel)
  • Acuity Scheduling (our online HIPAA and GDPR compliant scheduling platform)
  • Microsoft products/servers (Microsoft Outlook, our email service)
  • What do we do with your information?
    • Internally
      • Your information is stored in a secure, GDPR and HIPAA compliant database. We keep this for the purpose of recording past participation and contacting you for future studies.
    • Externally
      • Any information respondents provide as part of a screening or survey process are presented to clients and research sponsors anonymously. Absolutely no PII is shared with clients and/or research sponsors without a respondent’s informed consent. In the rare event a client or research sponsor requests personally identifiable information about a respondent, the respondent will be immediately contacted for consent to disclose any information. Respondents have the right to deny or revoke consent at any point. Other vendors (named above in section “Who might we share your information with?”) may receive limited data in order to perform their specific business functions.
    • How long do we retain personal data?
      • We securely store personal data for as long as reasonably necessary to fulfill the purposes for which we collect the data. Your data may be held up to 10 years after a working relationship has ceased. You may request to have your information reviewed, edited, or removed from our database at any time.
    • Respondent Acknowledgements upon joining our panel/participating in a market research study (whichever comes first)
      • You acknowledge that all ideas and concepts discussed in any of our market research studies are considered Confidential Information. You agree that you shall not use, disclose, or reproduce the Confidential Information or discuss the Confidential Information with anyone. You further agree that you will not photograph, copy, or record any of the Confidential Information. Any ideas, discoveries or inventions for new products or packaging, or other information relating to the concepts discussed which you develop as a result of your participation in this research during or after the research are the property of the Sponsor.
      • Upon completion of your participation in a market research study, you will be compensated by Connected Research and Consulting, LLC for the amount disclosed in your original study invitation.
    • Policy for Minors
      • We never knowingly invite respondents under the age of 18 to market research studies and do not knowingly allow respondents under the age of 18 to sign up for our panel. By submitting a form to join our panel, you certify that you are over the age of 18 years old. In the event a market research study may involve subjects under the age of 18, parental or guardian consent must be received before any contact with a subject under 18 is made.
    • Changes and updates to the privacy policy
      • As our organization may change from time to time, this Privacy Policy and our Terms of Use may change as well. We reserve the right to amend the Privacy Policy and Terms of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy and Terms of use at this Site. Please check our site frequently to see the current Privacy Policy and Terms of use that are in effect and any changes that may have been made to them.
    • How can I access the information you hold about me?
      • You have important rights when it comes to your information.
      • You have the right to request to see any and all information that our organization holds about you.
      • You have the right to request that any or all data collected be edited or deleted
      • We promise to respond to all requests within 10 business days or less.
      • Please call our toll-free number at 844-401-4400 or email us at privacy@connectedrc.com for any requests.